FAQs
Frequently Asked Questions
How can I contact smart paws supply
You can reach us by email at smartpawssupply2025@gmail.com Our customer service team will be happy to help you with any questions or concerns.
Do you ship worldwide?
Yes, we ship to customers all around the world.
Can I change or cancel my order?
We process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order. After that, we cannot make changes or stop the shipment. Once received, your order can be returned for a full refund.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.
When will my order be processed?
Orders are processed between Monday and Friday. Please allow 1–3 business days for processing, plus 1 additional day for shipping preparation. Orders placed during holidays or sale periods may take slightly longer. We do not ship on weekends.
How long will it take to receive my order?
Due to high demand, delivery may take 2–4 weeks after your order has been shipped.
What if I don’t receive my order?
If you haven’t received your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
Our prices are displayed in USD and are tax-free. You may be required to pay duties, taxes, or customs fees once your order arrives in your country. These charges are set by your local customs office and are your responsibility. We are not responsible for delays caused by customs. Please contact your local customs office for more information.
How do I return an item?
Please contact us at https://smartpawssupply.com to initiate a return.
What if my item is defective, incorrect, or damaged?
If you receive merchandise that is defective, incorrect, or missing, please contact us right away. Include your order number, photos of the item(s), and any relevant details. We will work to resolve the issue as quickly as possible.
When will I receive my refund?
Refunds are issued to your original payment method. If you paid by credit or debit card, refunds are processed within 7–10 business days after we receive your returned item or approve your cancellation request. Please note that your bank or credit card company may take additional time to post the refund to your account. If you haven’t received your refund after this time, please contact your bank or card issuer.